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Prydelix Technologies — Enterprise IT & Security
8 Hours Response SLA Guaranteed

Reliable IT Support & Enterprise Security

Your Tech. Our Responsibility.

Complete end-to-end IT infrastructure support, Microsoft 365, server management, and proactive AMC contracts for businesses across Delhi NCR and Pan-India.

View Our Services
✓ 8-Hr Response SLA
✓ 300+ Systems Managed
✓ Remote + Onsite Support
✓ Microsoft 365 Certified
9+
Years Experience
Proven IT infrastructure expertise across industries
300+
Systems Managed
Robust Pan-India management & active monitoring
Pan-India
Coverage
Remote and onsite capability across locations
8 Hours
Response SLA
Fast guaranteed turnaround time on business calls
⚡ Enterprise Stack
🔷 Microsoft 365 🛡️ Fortinet Security 🌐 Cisco Networking 📹 Hikvision Surveillance 💻 Dell Technologies 🖨️ HP Enterprise 🗄️ Synology NAS Storage 🔒 Sophos Next-Gen 🔷 Microsoft 365 🛡️ Fortinet Security 🌐 Cisco Networking 📹 Hikvision Surveillance 💻 Dell Technologies 🖨️ HP Enterprise 🗄️ Synology NAS Storage 🔒 Sophos Next-Gen
What We Do

Comprehensive IT & Infrastructure Services

One-stop enterprise technology management engineered to keep your business running smoothly without technical hiccups.

🖥️

IT Infrastructure Support

End-to-end Desktop, Laptop, Hardware & Software support with remote and onsite maintenance.

  • › Desktop & Laptop support for all major brands (Dell, HP, Lenovo, Apple)
  • › Hardware diagnostics, component repair & chip-level troubleshooting
  • › Operating system installation, software licensing & configuration
☁️

Office 365 Administration

Certified Microsoft 365 tenant deployment, business email migrations, and security compliance.

  • › Business email account setup on custom domain (@yourcompany.com)
  • › Microsoft Outlook configuration, PST/OST recovery & mailbox sync
  • › Microsoft Teams workspace, SharePoint & OneDrive configuration
🛡️

Annual Maintenance Contracts (AMC)

Comprehensive & Non-Comprehensive AMC contracts with proactive visits and 8-hour response guarantee.

  • › Comprehensive & non-comprehensive IT maintenance agreements
  • › Scheduled monthly preventive maintenance & health audits
  • › Guaranteed 8-hour response time SLA for all service tickets
🌐

Networking & Wi-Fi Support

Structured LAN cabling, commercial Wi-Fi access points, router firewall configuration & routing.

  • › Structured Cat6/Cat6A cabling, patch panel punch-down & server racks
  • › High-speed business Wi-Fi setup & dead-zone elimination
  • › Router, Switch & Firewall setup (Cisco, TP-Link, MikroTik, D-Link)
🖨️

Printer & Peripheral Support

Network printer sharing, driver troubleshooting, hardware repair, and consumable maintenance.

  • › LaserJet, InkTank & Thermal printer installation & network sharing
  • › Print spooler error fixes, driver setup & OS compatibility
  • › Scanner, barcode reader & peripheral hardware troubleshooting
🔑

Active Directory & Windows Server

Centralized domain controller management, Group Policy Objects (GPO), and enterprise security.

  • › Windows Server Active Directory Domain Services (AD DS) setup
  • › Centralized user account creation, OU structuring & credential control
  • › Group Policy Objects (GPO) for workstation security & USB blocking
View All Services Breakdown →
Instant Quote Estimator

Calculate Your Custom AMC Plan

Select your IT infrastructure inventory to get an instant cost projection.

🖥️ PCs / Laptops 15
3 Systems 150+ Systems
🖧 Servers / AD 1
0 10 Servers
📹 CCTV Cameras 8
0 64 Cameras
🔒 Biometric Doors 2
0 12 Doors
Estimated Investment Custom AMC
₹13,949 / month
Billed Annually: ₹1,67,388 + GST
  • ✓ Guaranteed 8-Hour SLA Response
  • ✓ Unlimited Remote AnyDesk Support
  • ✓ Scheduled Preventive Maintenance
  • ✓ Dedicated Technical Lead
  • ✓ Free Initial IT Health Quotation
Get Quote on WhatsApp

*Actual price may vary depending on parts & site condition.

Instant Helpdesk Connection

Get Instant Remote Support in 3 Simple Steps

No waiting. Our certified IT engineers can connect to your desktop/laptop securely via AnyDesk or UltraViewer within minutes.

1

Download Remote App

Download the official AnyDesk or UltraViewer client from the buttons below.

2

Share Your 9-Digit ID

Open the app, copy your 9-digit address / partner ID, and send it to our support engineer.

3

Instant Resolution

Accept the prompt to allow secure remote session. Our expert diagnoses & resolves the issue.

⚡ Fast Remote Downloads

100% Safe, encrypted & lightweight tools. End session anytime with one click.

Already downloaded? Enter your Remote ID to notify our on-duty engineer:
Service Level Agreement

Guaranteed Turnaround SLA Matrix

Transparent, SLA-backed response times engineered to eliminate unexpected corporate downtime.

P1: Critical Breakdown
< 2 Hours

Server Down, Main Firewall Outage, Complete CCTV Blackout

✓ SLA Backed Resolution
P2: High Priority
< 4 Hours

Key Workstation Failure, Outlook Outage, Biometric Sync Failure

✓ SLA Backed Resolution
P3: Standard AMC Ticket
< 8 Hours

Software Installation, Printer Driver, Routine Maintenance

✓ SLA Backed Resolution
Why Prydelix

Why Leading Businesses Trust Us

We combine enterprise-grade technical expertise with personalized, transparent client support.

⭐

9+ Years Proven Track Record

Hands-on experience delivering IT infrastructure reliability across IT Services, BPO & Education sectors.

💻

300+ Systems Managed Pan-India

Proven capacity to manage multi-location infrastructure, desktop fleets, servers, and network firewalls.

⚡

Guaranteed 8-Hour Response SLA

Rapid response time during business hours with expedited 2-hour priority on critical breakdowns.

🏢

One-Stop IT Solution

Hardware, Software, Networking, Cloud & AMC — everything managed under a single corporate roof.

☁️

Office 365 & Active Directory Specialists

Deep domain expertise in enterprise Microsoft ecosystem, domain security, and cloud collaborations.

💰

Affordable & Flexible AMC Plans

Tailor-made maintenance packages suited for startups, MSMEs, and large multi-branch corporate offices.

🔄

Hybrid Remote + Onsite Support

Instant remote resolution via AnyDesk/UltraViewer plus prompt onsite engineer visits across Delhi NCR.

📋

100% Transparent Pricing & Reports

Zero hidden fees. Clear quotations, digital job sheets, and detailed service health reports.

Targeted Solutions

Industries We Serve

Custom-tailored IT infrastructure and security setups built for your industry specific needs.

🏢

Corporate Offices & BPOs

Domain management, Office 365, high-density LAN/WiFi, and multi-shift remote desktop support.

🛍️

Retail & Showrooms

High-speed POS networking, billing PC troubleshooting, and reliable Wi-Fi connectivity.

🎓

Schools & Institutes

Computer lab setups, campus-wide Wi-Fi, smart classroom cabling, and asset maintenance.

🏭

Warehouses & Manufacturing

Rugged industrial Wi-Fi coverage, local network storage (NAS), and multi-location networking.

🏥

Healthcare & Clinics

Data backup security, reception printer setups, and confidential server storage.

Hardware & Ecosystem Partnerships
HP Dell Cisco Lenovo TP-Link Microsoft
Got Questions?

Frequently Asked Questions

We provide prompt onsite support across all of Delhi NCR including Janakpuri, West Delhi, Connaught Place, South Delhi, Noida, and Gurugram, along with Pan-India remote assistance.
Our AMC includes regular preventive maintenance visits, 8-hour guaranteed response time, hardware diagnostics, OS & software troubleshooting, antivirus/security updates, network tuning, and detailed service reports.
For remote support requests, our certified engineers typically connect via AnyDesk or UltraViewer within 15 to 30 minutes of ticket confirmation.
Yes, we specialize in complete Microsoft 365 migrations, custom business domain emails, Teams setup, user permissions, and Windows Server Active Directory deployment.
Yes! We offer flexible plans: Non-Comprehensive (labor and service support included, parts charged separately) and Comprehensive AMC (labor + spare parts replacement support included).
Already a client with an open support ticket? Track SLA Status →
Ready to Upgrade Your IT?

Get Your Custom IT & Security Quotation Today

Let our certified engineers inspect your Delhi NCR office infrastructure, analyze your requirements, and share a customized AMC quotation.

Call +91 81307 38742